FAQ

Owners of property and their agents do not take responsibility for incidents occurring within or outside their property, as well as for death, personal injury, accidents, loss of people or personal belongings. Guests should securely close all windows and doors during absence in the room and during sleep. The company does not assume responsibility for injuries resulting from the use of swimming pools. Please, watch the children. Jumping from the windows to the pool is strictly prohibited, if this rule is violated, guests will be asked to immediately vacate the villa or apartment. Guests are advised to get in advance travel insurance, covering accidents, theft, medical care, etc.

Villas and apartments are for living purposes only. Guests are required to comply with the rules for using a dwelling, to keep the room in order. The head of the Group is fully responsible to agents and owners for the actions of people and / or members of his family living with him and violating these conditions. Guests guarantee the safety of the premises with the property in it: household appliances, furniture, etc.

Any damage, malicious or accidental, must be immediately notified to the manager or the owner of the villa. The monetary compensation for damage will be deducted from the amount of the insurance deposit made upon settlement, and if the amount of the insurance deposit exceeds the amount of the insurance deposit, additional compensation will be collected from the guests in the appropriate amount. The amount of damage corresponds to the cost of a full replacement of the damaged property. The parties can also agree on a different way of reimbursing the damage (restoring the damaged property). Damage must be compensated before departure. In case of disagreement, the case will be referred to the police and the court in accordance with the laws of the Kingdom of Thailand.

Internet access is available in most of the villas and apartments. Since access to the Internet is offered as a free service, and in the event of difficulties with the connection, it is necessary to contact the real estate agent, who will clarify whether it is possible to solve the problem.

Smoking inside villas and apartments is strictly prohibited. If there is a fact of smoking in the house, a fine of 10,000 Thai baht is charged for the general cleaning of the whole room.

It is strictly forbidden to take pets with you. If an animal is found, the real estate agent will require a general cleaning of the villa or apartment (10,000 Thai baht) and ask to leave.

During the daily light cleaning of the rest of the villas and apartments, the maid sweeps the floors, wipes the surfaces and tends the beds. Details ask the real estate agent for a specific object or in the form of feedback.
Please note that dish washing is not included. When disposing, the dishes must be clean. Otherwise, you will be charged a dishwashing fee of 1,000 Thai baht (depending on the amount of dirty dishes).

Laundry and ironing of personal belongings is not included in the price. If necessary, the service is provided for a fee (upon agreement).

The meter readings are taken together with the guests on arrival and departure.

The amount for water and electricity consumption is deducted from the insurance deposit upon departure. At the time when the electricity consumption exceeded the amount of the insurance deposit, it is required to make an additional deposit in the amount of the original amount.

Prices for most facilities already include a daily quota of payment for electricity: 57 kW in villas and apartments up to 4 bedrooms inclusive and 100 kW in villas with 5 bedrooms or more. In case of exceeding the total quota, additional electricity consumption is paid at a rate of 7 Thai baht per 1 kW.

Please note that in some cases there are different payment rules and the cost for electricity and water consumption may increase or, conversely, already be included in the price in full, as reported when discussing the details of the order.

To reduce electricity consumption, it is necessary to turn off the air conditioning, leaving the villa or apartment, do not use the air conditioner with open windows. Also in tropical countries, which include Thailand, it is necessary to use water wisely.

If housing is provided at a discount, electricity and water are paid additionally.

Upon check-in, guests must pay a security deposit (deposit).

The deposit amount depends on the size of the villa or apartments :